When your order is available, you make an appointment via our e-mail confirmation to collect it. You may want to prepare your visit to the Pick-Up Point you chose.
We would like to help you with this, so that there are no unpleasant surprises when you arrive:
- Your order will be prepared and ready for you at the time of your appointment, in a separate area in the Pick-Up Point.
- We would like to ask you not to go and look for your order yourself. Our staff will place your product(s) at the exit of the building if you show them the email confirmation you received from us.
- From there, you place your items in your own sufficiently large car or van. Make sure you have enough helping hands to do so.
- Many of our larger furniture pieces, such as marble tables, are - for the sake of safe transport - packed in a wooden crate that is slightly larger than the product itself. Take this into account when collecting your order. It is not possible to remove the packaging on site and leave it behind.
If you take these points into account, your pick-up is guaranteed to run smoothly and safe.