In this case, be sure to contact us via our request form, and select the 'My Shipment or Delivery' option from the menu.
- If Furnified or the transport company is to blame for this, we will of course schedule a new delivery free of charge. In that case we would like to apologise explicitly for the inconvenience.
- If the customer is unfortunately responsible for the failed delivery, we will gladly schedule a new delivery for you - after paying additional delivery costs.
However, we may have already been informed of the correct reason by the logistics partner in question. This is because our communication with both VPD and BR8 on this matter is clear and transparent.