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  2. Order and payment

Order and payment

Order

  • I want to cancel my order. How do I do that?
  • I did not receive an order confirmation. Why not?
  • Can I still change the content of my order?
  • Can I purchase a showroom model?
  • Can I view or select my purchase in advance?

Payment

  • How do I pay the remaining amount of my order via the website?
  • Which payment methods does Furnified accept?
  • The availability date of an item I reserved is approaching. Why didn't I receive an invitation to pay the balance yet?
  • Can I also pay afterwards?
  • I did not receive an invoice. Why not?

Discount

  • Do you offer second-chance products anywhere, at a discount price?
  • I am an (interior) architect. Do I pay full price as well?
  • I am planning to make a large purchase. Don't I get a discount?
  • I have a discount code. Where can I add it?

Voucher

  • Can I purchase and gift a digital voucher?
  • Can I purchase and gift a physical voucher?
  • How do I check the balance of my voucher?

Refund

  • How long will it take for my payment to be refunded?
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