Order and payment

Order

• I did not receive an order confirmation. Why not?
• I want to cancel my order. How do I do that?
• Can I still change the content of my order?
• Can I purchase a showroom model?
• Can I view or select my purchase in advance?

Payment

• How do I pay the remaining amount of my order via the website?
• Which payment methods does Furnified accept?
• The availability date of an item I reserved is approaching. Why didn't I receive an invitation to pay the balance yet?
• Can I also pay afterwards?
• I did not receive an invoice. Why not?

Discount

• Do you offer second-chance products anywhere, at a discount price?
• I am an (interior) architect. Do I pay full price as well?
• I am planning to make a large purchase. Don't I get a discount?
• I have a discount code. Where can I add it?

Voucher

• Can I purchase and gift a digital voucher?
• Can I purchase and gift a physical voucher?
• How do I check the balance of my voucher?

Refund

• How long will it take for my payment to be refunded?